Leonardo Inn Glasgow West End

Breakfast, bed.

The best thing was that the staff were so friendly and helpful. It is people and the way they make you feel that matters so much, and the staff here were great. They responded extremely promptly when we had a problem with our shower not stopping and the person on duty and the maintenance man were there very fast. The lady who serviced the rooms could not have been nicer, and she had even left a welcoming note and some small gifts of a soft drink and tunocks teacake, etc. On our last morning we were unsure about whether my sister would be discharged or not so your staff just made the checkout time later and, because of the circumstances did not charge us.we left as soon as we knew. We like that servicing the rooms is by request, and you just had to ask for additional supplies of anything. It brought a moment of pleasure, esp. good given my sister was having an operation the next day. Having a fridge in the bedroom was brilliant, both for milk and my insulin. The proximity to the M&S convenience store was very helpful. The location by the lovely pond and so near the hospitals is perfect. The breakfast had a good range of options.

Having read mixed reviews prior to arriving we were a bit sceptical, however our room was reasonably large clean with a large comfortable bed. It was nice that there was tea and coffee facilities etc. There was an iron and also a safe within the room , however we were unable to use the safe as this was locked on our arrival !!! We could have reported but didn’t as we were there only for one night.

I had a superior room that was available at the same cost of the standard room and it was amazing, I couldn't believe how spacious it was! Also loved the touch of putting the welcome package of the cans Irn Bru and tunnocks biscuits in the room and the message, really brought a smile to my face! I had a really good sleep in the bed too, cosy but not too hot and stuffy.

The staff were very nice. The room was a little tired but very clean. Comfortable and warm and the breakfast was very nice each morning. It was perfect for our needs. Great for going into town by bus and visiting Bearsden to visit with our new grandchild. Altogether a very nice stay.